Hospital Quality Assurance 2021

1. Speed of Response to Complaints

2. Patient and Family Satisfaction

3. Compliance Efforts to Prevent the Risk of Injury Due to Falls in Inpatients

4. Hand Wash Compliance

5. Compliance with the Use of BPJS Non-Provider Hospital Formularies

6. Compliance with the Use of the National Formulary for BPJS Provider Hospitals

7. Time to Report Laboratory Critical Test Results

8. Specialist Doctor Visite Hours Compliance

9. Postponement of Elective Surgery

10. Outpatient Waiting Time

11. Emergency Response Time (Emergency Response Time ≤ 5 minutes)

12. Patient Identification Compliance

13. Compliance with The Use of APD for Non-Medical Personnel

14. Compliance with The Use of APD for Nurses and Doctors